Privacy Policy

1. About This Policy

This Privacy Policy explains how OneRoofing (operating as JP Franklin Roofing Limited, referred to as "OneRoofing", "we", "us" or "our") collects, uses, stores, and discloses personal information. It applies to personal information collected through our website at oneroofing.co.nz, via phone, email, or in person during the course of providing our roofing services.

We are committed to complying with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) contained within it.

2. What Information We Collect

We may collect the following types of personal information:

• Contact information: Your name, phone number, email address, and property address.
• Service information: Details about your roofing issue, property type, roof material, and urgency.
• Communication records: Emails, phone call notes, and messages submitted through our website contact forms.
• Payment information: If you pay by credit card, payment processing is handled by third-party providers. We do not store your full card details.
• Technical data: IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools).
• Photos/images: Photos of your property or roof that you share with us for assessment purposes.

3. How We Collect Information

We collect information when you:

• Fill in a quote request or contact form on our website
• Call or email us directly
• Engage us to perform roofing services
• Interact with our social media profiles
• Visit our website (technical/analytics data)

4. Why We Collect This Information

We use your personal information to:

• Provide quotations and roofing services to you
• Contact you about your enquiry or job
• Process payments for services rendered
• Send service-related communications (job confirmations, warranty information)
• Improve our website and marketing activities
• Comply with our legal obligations (e.g. tax records, WorkSafe NZ documentation)
• Send marketing communications (only with your consent, and you can opt out at any time)

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Subcontractors: Specialist roofing tradespeople who assist with your job, who are bound by confidentiality obligations.
• Finance providers: If you apply for finance through us, relevant information is shared with our finance partners to process your application.
• Insurance companies: With your permission, when assisting with insurance claims.
• Service providers: Email platforms, accounting software, and website hosting providers who process data on our behalf.
• Legal compliance: Where required by law, court order, or regulatory authority.

6. Data Storage and Security

Your personal information is stored securely using industry-standard measures. We use encrypted connections (HTTPS) for data transmission on our website. We store data on secure servers located in New Zealand and Australia.

While we take all reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information you send to us electronically.

7. Retention of Information

We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Generally:

• Customer job records and warranty information are retained for 7 years (in line with NZ tax and building record requirements)
• Enquiries that don't proceed to a job are retained for 2 years
• Marketing preferences and opt-outs are retained indefinitely

8. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. This helps us improve our content and services. The data collected is aggregated and anonymised where possible. You can disable cookies in your browser settings, though this may affect the functionality of our website.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate personal information
• Request deletion of your personal information (subject to our legal obligations)
• Opt out of marketing communications at any time
• Make a complaint to the Privacy Commissioner if you believe your privacy has been breached

To exercise any of these rights, please contact us at [email protected] or call 022 196 9021.

10. Third-Party Links

Our website may contain links to third-party websites (e.g. Google Maps, social media). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

You can also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you have concerns about how we handle your information.